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Raider Shop Refund Policy

Summer Term 2024

  • Refunds will only be accepted if the customer has the original receipt for textbooks and merchandise. NO CASH REFUNDS WILL BE GIVEN WITHOUT A RECEIPT. An in-store credit may be issued for authorized refunds without a receipt.
  • The last day to receive a full refund for textbook rental fees and purchased textbooks with a receipt is eight (8) days after the term begins.
    • Subterm One begins May 13 and the last day to return is May 22.
    • Full Summer Term beings May 20 and the last day to return is May 29.
    • Subterm Two begins July 1 and the last day to return is July 10.
      All books purchased and rented after this date are not refundable.
  • The last day to opt out of Inclusive Access (IA) course materials is:
    • Subterm One begins May 13 and the last day to opt out is May 22.
    • Full Summer Term begins May 20 and the last day to opt out is May 20.
    • Subterm Two begins July 1 and the last day to opt out is July 10.
      No refunds will be processed after this date. All initiated opt in transactions after this date are not refundable.
  • Refunds for all other merchandise will be allowed up to four weeks from the date of purchase.
  • Refunds will be issued the same way of purchase.
  • Exceptions would include:
    • Cash refunds will be given for check purchases (after 48 hours from the date the check is written).
    • Credit card refunds can be given for purchases made by cash.
  • Any website purchases may be refunded within four weeks of the date of purchase less any shipping costs.
  • Merchandise previously worn or used is not refundable unless defective.
  • Packaged merchandise must be unopened and in the original packaging for a full refund. There is a 25% restocking fee for any package returned in the original packaging.
  • Returned special ordered items will be charged a $10 restocking fee.

Thank you for your business!

The MSOE Raider Shop Staff

 





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