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Raider Shop Refund Policy

Fall Term 2023

  • Refunds will only be accepted if the customer has the original receipt for textbooks and merchandise. NO CASH REFUNDS WILL BE GIVEN WITHOUT A RECEIPT. An in-store credit may be issued for authorized refunds without a receipt.
  • The last day to receive a full refund for textbook rental fees and purchased textbooks with a receipt is eight (8) days after the Fall Term begins, which is Tuesday, September 5, 2023. All books purchased and rented after this date are not refundable.
  • The last day to opt out of Inclusive Access (IA) course materials is Wednesday, September 6, 2023, before being charged to the student’s account.
  • Refunds for all other merchandise will be allowed up to four weeks from the date of purchase.
  • Refunds will be issued the same way of purchase.
  • Exceptions would include:
    • Cash refunds will be given for check purchases (after 48 hours from the date the check is written).
    • Credit card refunds can be given for purchases made by cash.
  • General merchandise purchased on the Raider Shop website may be refunded within four weeks of the date of purchase less any shipping costs.
  • Merchandise previously worn or used is not refundable unless defective.
  • Packaged merchandise must be unopened and in the original packaging for a full refund. There is a 25% restocking fee for any returned opened packaged merchandise.
  • Special ordered items may only be returned if authorized and are subjected to a $10 restocking fee.

Thank you for your business!

The MSOE Raider Shop Staff


Regular Hours

8 a.m.–5 p.m.
8 a.m.4 p.m.
10 a.m.–2 p.m.


1025 North Broadway

Milwaukee, WI 53202-3109


(414) 277-7173

[email protected]

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